LG Wireless Phone

Do I have a case against att?

I recently had a technitian come over to check the phone jack inside my house because I had no dial tone or internet. He came on wed around 2pm and I got a call from him saying that he had fixed the problem and that he left the bill on desk. He said he had to fix wiring on my roof (according to him the painters cut the wires) and that that type of service was not covered by my plan. I immediatly asked him who authorized him to proceed on the repair job innvolving money. He said to call his supervisor if i had any problems. I have called his supervisor a total of 6 times and left 3 voice mails. I have spoken to numeorus people t att including supervisors and managers and nobody can solve this issue. It is now Saturday and the only thing Ive gotten is a case number. I have to wait and see if somebody decides to call me. I have looked at the bill and it seems that my room mate signed the bill(he is not an english speaker) and could not possibly have understood the terms. He also is not the account holder It seems to me that the technitian should have called me (the account holder) before he proceeded on work costing over 100 dollars. Do I have To pay these guys or can I actually get money from them?

Public Comments

1. Are you asking if you can extort money from someone, or asking if you have to pay the bill? I have no idea of what you want to know.
2. They should refund you, just based on my apx. 4 to 5 years in customer service (depending on if you count lifeguarding under that). Your roommate cannot sign for you without your permission if you pay for this service alone and his name is not listed in the records as a customer at your address. The fact that he isn't an English speaker screams scam job on the tech's part. Edit: If you haven't paid the bill yet then they should forgive it, not refund it. or whatever.
3. Threat to cancel the service, even better: cancel the service. When doing the math they'll realize that is not worth to lose an account over $100. As for your other question "NO" you cannot get money out of this (you suffered no "real" damage). In the best case scenario you wont be charged, that's all.