LG Wireless Phone

I just placed an order for a Verizon wireless phone, got an email regarding Credit Hold Reason, what happened?

I placed an order online, which my grandfather will be paying for, I used my email because he doesn't have one. Got an email couple of minutes later regarding "Credit Hold Reason: Our Credit Review Department has requested further information from you." What does this mean, is my order messed up? It didn't ask me for any credit card numbers, because the phones were free online.

Public Comments

1. Usually when there is a hold on your order it has to do with a credit background check that Verizon always do when there is a new order. In this case the credit check came back probably a low score and so they would need more information on the person who wants to activate services. They will not shipped out your order until all this is resolved. With a low credit score perhaps, they will ask for a deposit amount before hand.